FAQ's
Frequently Asked Questions
Orders & Payments
What payment methods do you accept?
We accept all major credit and debit cards, as well as secure checkout options available through Shopify.
Is my payment information secure?
Yes. All payments are processed through encrypted, PCI-compliant systems. AleZenti never stores your payment details.
Can I modify or cancel my order after placing it?
We process orders quickly. If you need to make a change, contact us as soon as possible and we’ll do our best to help before your order ships.
Will I receive an order confirmation?
Yes. You’ll receive a confirmation email immediately after placing your order, followed by tracking details once your order ships.
Shipping & Delivery
Where do you ship?
We currently ship within the United States.
How long does shipping take?
Orders are typically processed within 1–3 business days. Delivery times vary based on location and the shipping method selected at checkout.
How much does shipping cost?
Shipping rates are calculated at checkout based on your location and order total.
How can I track my order?
Once your order ships, you’ll receive an email with tracking information so you can follow your delivery in real time.
What if my package is delayed or lost?
If your order hasn’t arrived within the expected timeframe, contact us and we’ll investigate and assist you.
Returns & Exchanges
What is your return policy?
We accept returns on eligible items within our stated return window, provided items are unworn, unused, and in original condition. Full details are available on our Returns Policy page.
How do I start a return?
Contact our support team and we’ll guide you through the return process step by step.
Do you offer exchanges?
Yes. If you need a different size or item, we’re happy to help arrange an exchange when possible, subject to availability.
Are there any items that can’t be returned?
Certain items—such as final sale or clearance products—may not be eligible for return. These items are clearly marked at the time of purchase.
Products & Quality
Why don’t you carry every product from each brand?
Our approach is curated, not crowded. We focus on quality, versatility, and timeless style rather than overwhelming volume.
How do I know what size to order?
Each product page includes sizing guidance to help you choose confidently. If you’re between sizes, feel free to reach out for assistance.
Will you restock sold-out items?
Some items may be restocked depending on availability. You can sign up for restock notifications directly on the product page.
AleZenti & Our Brand
What is AleZenti?
AleZenti is a curated online retailer offering premium footwear, apparel, and accessories from trusted brands—selected for modern, everyday wear.
How is AleZenti different from big retailers?
We prioritize curation, clarity, and experience—offering a refined selection rather than endless choices.
Do you have a physical store?
Currently, AleZenti operates exclusively online.
Support & Contact
How can I contact AleZenti?
You can reach us through our Contact Us page or by emailing hello@alezenti.com. We aim to respond promptly during business hours.
What are your customer support hours?
Our support team is available Monday through Friday during standard business hours.
I have another question—what should I do?
If you don’t see your question answered here, don’t hesitate to reach out. We’re happy to help.
Trust & Confidence
Is AleZenti a legitimate store?
Yes. AleZenti is a legitimate online retailer operated by Azend Wellness, LLC, a registered U.S. business. We sell high quality products, provide secure checkout, publish clear policies, and offer responsive customer support.
Why should I trust AleZenti with my purchase?
We prioritize transparency, authenticity, and a smooth experience from checkout to delivery—no shortcuts, no surprises.