Privacy Policy

1. INTRODUCTION

Welcome to AleZenti ("we," "us," "our," or "Company"), a brand operated by Azend Wellness, LLC. AleZenti is committed to protecting your privacy and ensuring you have a positive experience on our website and when purchasing our products.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (alezenti.com) and make purchases from us, including any other media form, media channel, mobile website, or mobile application related or connected thereto (collectively, the "Site").

Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our Site. By accessing and using AleZenti, you signify that you have read, understood, and agree to be bound by all the terms of this Privacy Policy.

2. INFORMATION WE COLLECT

2.1 Information You Provide Directly

Account & Purchase Information:

  • Name, email address, and password (when creating an account)

  • Shipping and billing address

  • Phone number

  • Payment information (processed securely through our payment processors)

  • Purchase history and preferences

Newsletter & Communications:

  • Email address for newsletter subscription

  • Email preferences and communication history

Customer Support:

  • Messages, inquiries, and communications through our AI-powered chat and email support systems

  • Information provided when requesting assistance with orders, returns, or other support needs

2.2 Information Collected Automatically

Analytics & Site Usage:

  • Shopify analytics data about how you interact with our Site

  • Pages visited, time spent on pages, and links clicked

  • Device type, browser type, and operating system

  • IP address and general location data

Cookies & Tracking Technologies:

  • Cookies that track your browsing behavior and preferences

  • Facebook Pixel data for advertising and remarketing purposes

  • Future Google Analytics and similar tracking technologies

Payment Processing:

  • Transaction information processed through our payment processors

  • Credit card information is not stored on our servers but handled by PCI-compliant payment processors

3. HOW WE USE YOUR INFORMATION

We use the information we collect for the following purposes:

  • Processing Orders: To process, fulfill, and deliver your purchases

  • Payment Processing: To process payments and prevent fraud

  • Customer Service: To respond to your inquiries and provide support through our AI-powered systems

  • Marketing Communications: To send promotional emails, abandoned cart reminders, and marketing campaigns

  • Analytics & Improvements: To analyze Site usage and improve our products, services, and customer experience

  • Personalization: To personalize your shopping experience and recommend products

  • Legal Compliance: To comply with applicable laws and regulations

  • Fraud Prevention: To detect and prevent fraudulent transactions and unauthorized access

4. SHARING YOUR INFORMATION

We may share your information with:

Service Providers:

  • Shopify (hosting and e-commerce platform)

  • Payment processors and payment gateways

  • Shipping and logistics partners

  • Email marketing platforms (for newsletters and promotional communications)

  • AI-powered chatbot and support systems

  • Analytics providers

Third-Party Advertising Platforms:

  • Facebook (via Facebook Pixel) for targeted advertising and remarketing

  • Google (when implemented) for similar advertising purposes

Legal Requirements:

  • Law enforcement or government agencies when required by law

  • To protect our legal rights or respond to legal claims

We do not sell your personal information to third parties for their direct marketing purposes.

Data Sharing Opt-Out:
https://alezenti.com/pages/data-sharing-opt-out

5. DATA RETENTION

General Data Retention:

  • Customer data is retained in accordance with Shopify’s data retention policies, typically for a minimum of one month following the last interaction

  • Purchase history is retained as long as necessary for business, legal, tax, and accounting purposes

  • Newsletter subscriber information is retained until you unsubscribe

Payment Information:

  • Payment card information is not stored on our servers

  • Payment processors handle and retain payment data in accordance with PCI compliance standards

Cookies:

  • Cookie retention varies; persistent cookies may remain on your device for up to two (2) years

  • You can delete cookies through your browser settings at any time

6. YOUR PRIVACY RIGHTS

Access & Portability:

  • You may request access to your personal data

  • You may request a copy of your personal information in a portable format

Correction & Deletion:

  • You can update or correct your account information through your account settings

  • You may request deletion of your personal data, subject to legal and business requirements

Opt-Out Rights:

  • Unsubscribe from emails using the link in any email

  • Opt out of marketing communications by contacting us

  • Disable cookies through your browser settings

  • Opt out of Facebook Pixel tracking via Facebook’s ad preferences

Do Not Track:

Our Site does not currently respond to “Do Not Track” signals. You may control tracking through cookie and browser settings.

To exercise your rights, contact hello@alezenti.com or call +1 (239) 490-9401.

7. COOKIES & TRACKING TECHNOLOGIES

Types of Cookies We Use:

  • Essential Cookies: Required for Site functionality and security

  • Analytics Cookies: Track Site usage via Shopify Analytics

  • Marketing Cookies: Enable targeted advertising via Facebook Pixel and future Google Analytics

  • Preference Cookies: Remember user preferences and settings

Third-Party Services:

  • Facebook Pixel: facebook.com/about/privacy

  • Shopify Analytics: shopify.com/legal/privacy

  • Google Analytics (when implemented): google.com/policies/privacy

You may manage cookies via browser settings or platform-specific opt-out tools.

8. SECURITY

AleZenti takes data security seriously. We use Shopify’s enterprise-grade security measures, including:

  • SSL encryption for data in transit

  • PCI-compliant payment processing

  • Restricted access to personal information

  • Regular security updates and monitoring

No system is completely secure. While we take reasonable measures to protect your information, we cannot guarantee absolute security.

9. CALIFORNIA PRIVACY RIGHTS (CCPA)

California residents have the right to:

  • Know what personal data we collect, use, and share

  • Request deletion of personal data (with legal exceptions)

  • Opt out of the sale or sharing of personal data

  • Not be discriminated against for exercising privacy rights

Submit CCPA requests to hello@alezenti.com. Requests are processed within 45 days.

10. CHILDREN’S PRIVACY

AleZenti’s Site is not intended for children under the age of 13. We do not knowingly collect personal data from children under 13. If such data is discovered, it will be deleted promptly.

11. INTERNATIONAL VISITORS

AleZenti operates from Florida, United States. If you access our Site from outside the U.S., your data may be transferred to and processed in the United States. By using the Site, you consent to this transfer.

12. CONTACT US

AleZenti
(Operated by Azend Wellness, LLC)

Email: hello@alezenti.com