We want you to feel confident shopping with Alezenti. If something isn't right, we're here to help — within the guidelines below.

Returns

We accept returns on eligible items within 30 days of delivery.

To qualify for a return, items must be:

• Unworn and unused
• In original condition
• With all original tags attached
• Returned in original packaging
• Accompanied by any promotional items or gifts included with the order (e.g. socks, accessories). If promotional items are not returned, their retail value will be deducted from the refund.

Items that do not meet these conditions may not be eligible for a refund.

Packaging Condition

Items must be returned in their original, undamaged shoebox. The shoebox is considered part of the product. If the shoebox is returned damaged, defaced, or used as the outer shipping box, a restocking fee of $10 will be deducted from your refund.

Exchanges

We're happy to offer exchanges for size or style within the same 30-day return window, subject to product availability. Exchanges are a great option if you need a different fit or color and want the fastest resolution.

Non-Returnable Items

The following items are not eligible for return or exchange:

• Final sale or clearance items
• Gift cards
• Items showing signs of wear, use, or damage
• Items returned without original tags or packaging

Any non-returnable items will be clearly marked at the time of purchase.

Return Shipping

• Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
• Original shipping charges are non-refundable.
• We recommend using a trackable shipping method, as Alezenti is not responsible for items lost in transit.
• Alezenti provides prepaid return labels at our discretion for eligible returns. If a prepaid label is provided and the return is not approved upon inspection, the cost of the label may be deducted from any applicable refund.

Refunds

Once your return is received and inspected, we'll notify you of the approval status within 3 business days. Approved refunds will be issued to the original payment method within a few business days. Processing times may vary depending on your bank or payment provider.

Quality Claims

If you believe you have received an item that does not meet quality standards or is not as described, please contact us at hello@Alezenti.com immediately upon receipt. We take all quality concerns seriously and require the item to be returned to us for inspection before any refund or resolution is issued. Refunds for quality claims will only be processed after inspection confirms the issue.

How to Start a Return or Exchange

To begin a return or exchange, contact us at hello@Alezenti.com with your order number and the item(s) you'd like to return or exchange. Do not send items back without first receiving authorization — unauthorized returns will not be accepted.

Damaged or Incorrect Items

If you receive an item that is damaged or incorrect, please contact us as soon as possible after delivery with photos so we can evaluate the issue and make it right.

Cancellations

Orders may be cancelled within 24 hours of purchase by contacting us at hello@Alezenti.com. Once an order has been fulfilled and shipped, it cannot be cancelled. Please refer to our return policy above if you wish to return an item after delivery.

Our Commitment

Alezenti is operated by Azend Wellness, LLC, and we're committed to fair, transparent policies and responsive customer support. If you have questions about returns or exchanges, don't hesitate to reach out at hello@Alezenti.com.